Refund policy
Thank you for shopping at Munchkin Mall. We want to make sure you have a great experience while shopping and we want you to know what to expect in terms of delivery of your product(s).
Order Processing Time All orders are processed within 1-3 business days after payment is confirmed. Orders are not shipped on weekends or holidays.
Shipping Time Because our products are shipped directly from our suppliers, delivery times may vary:
- Standard Shipping: 10-20 business days
- Express Shipping (where available): 7-12 business days
Please note that delivery times are estimates and are not guaranteed. Delays may occur due to customs processing, high demand, or carrier issues beyond our control.
Order Tracking Once your order ships, you will receive a confirmation email with a tracking number. Please allow 2-5 business days for tracking information to update.
Customs, Duties, and Taxes Munchkin Mall are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Lost or Stolen Packages Munchkin Mall is not liable for products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim.
Contact Us If you have any questions about our shipping policy, please contact us at theofficialmunchkinmall@gmail.com.
2. Refund & Return Policy
Refund Policy
We want you to be happy with your purchase. If you're not satisfied, we're here to help.
Returns You have 30 calendar days from the date you received your item to request a return.
To be eligible for a return:
- The item must be unused and in the same condition you received it
- The item must be in its original packaging
- You must provide proof of purchase (order number/receipt)
Non-Returnable Items Certain items cannot be returned, including:
- Perishable goods
- Custom or personalized items
- Intimate or sanitary goods
- Sale/clearance items
Refunds Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5-10 business days.
Damaged, Defective, or Incorrect Items If you receive an item that is damaged, defective, or not what you ordered, please contact us within 7 days of delivery with photos of the item and packaging. We will offer a replacement, store credit, or full refund at no additional cost to you.
Return Shipping Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
How to Start a Return Contact us at [support email] with your order number and reason for return before sending anything back.
Contact Us Questions about your refund or return? Email us at theofficialmunchkinmall@gmail.com.